Michael, Admission Director Thank you, Michael, for your kindness, understanding, and support during Mama’s journey. Your willingness to accommodate me so I could stay by her side for two months meant so much to our family. We will always be grateful for your compassion. Muller, CNA Thank you, Muller, for caring for Mama from her first day through her two-month stay. You always paid attention to her needs and treated her with patience, dignity, and kindness. Your dedication and compassion meant so much to our family.

The PT team were fabulous. The support team hard to work with.

Great staff

Very poor communication with staff to family. Had a close friend who had their father staying here recently. Nurses were not transparent at all and have trouble answering basic questions. Hardly any nurses around. Would not recommend bringing anybody here.

Appreciation for CNA Pawan at Poway Healthcare Center. 5 Stars for Pawan Pawan, CNA at Poway Healthcare Center, is truly one of the best caregivers we have ever met. He goes above and beyond his duties every single day. He not only takes excellent care of his patients but is always willing to help his coworkers as well. During every PM shift, we can hear staff calling out Pawan’s name—“Habibi!”—asking for his help. He is always incredibly busy, going from one patient to another and helping staff whenever they need him. Even though he has so much on his plate, he always finds time to check on patients and make them smile and feel comfortable. Whenever the call light goes on, Pawan is one of the first people to pop in and see what is happening. His presence gives patients a sense of comfort and reassurance. The best part of this journey was when Pawan arrived at Station 2. Everyone could hear his loud, cheerful voice. My mom would hear him and smile, saying, “Poway is here!” That simple moment always brought happiness to her. Our family would also like to give Pawan a heartfelt thank you for the special care he gave my mom. He was the one who could bring her anxiety back to normal. Whenever my mom had a panic attack, Pawan always found his own special way to calm her down. In his cheerful voice, he would ask, “Mama, what’s happening?” Somehow, hearing his voice and seeing his caring smile helped her feel safe and calm again. I truly believe Pawan is an angel sent here to help patients through their journey. His kindness, patience, positive attitude, compassion, and willingness to go above and beyond mean more to our family than words can express. Pawan, thank you for everything you do—not only for the patients, but for your coworkers and everyone around you. Your hard work and caring heart do not go unnoticed. We will always remember the comfort, laughter, and happiness you brought to my mom during one of the most difficult times in her life. Thank you, Habibi, for being you. You are truly one of a kind.

Hello staff of Poway you guys have an amazing team , they are always ready to jump in and assist the patients with their need’s especially Cherese Mccutchen and Marlene those two together on the 300 Hall power team is on point and very knowledgeable and helpful with all the care and responsibilities your team has to offer here at you location. I’m glad you have these two.

I am gasping for breath as I wait for my asthma inhaler. The institution confiscates all meds–which makes sense–but can’t be bothered to provide them in a timely manner when needed.

It has been a true blessing to have a peace of mind knowing that both both parents staying at Pomerado Healthcare Center are not neglected, but instead receiving the care, attention, and dignity they deserve. During what has been a difficult time for our family, Admissions Director Michael has gone above and beyond to address our concerns and ensure that our parents and family feel supported. He approaches his job with the utmost professionalism, knowledge, and compassion, always keeping the best interests of the patients and their families at heart. Michael has become a true here to our family.

Average, needs better attention on the esthetics .

100% everything excellent with services starting with admission and discharge. Michael admission director thanks for all the help and support!

My Father who is 91 years old had a severe femur fracture. I’m pleased to report that just a week ago he was discharged from the Poway Healthcare Center. A special “shout out” and “thank you” is in order to the Rehab Team. Ms. Pooja Salot, the Rehab Director was great at providing updates all along the way. And her Rehab Technicians Darren (who was amazing) and Kevin Dory, McKensie and Chelsea were great. Thank you again for all your care and professionalism.

The place is clean and staff are very helpful.

Very clean. Pleasant staff. Comfortable as a visitor.

I went by the Studio Diner before my visit to bring Miss Rhoddie her favorite sandwich, french fries and a vanilla shake. She finished 1/4 of the sandwich about 10 fries and the all the chocolate shake. She ate very well. Every medical member that I encountered was very helpful. It made my visit extremely plesant

My stay there was very pleasant and the CNA’S Rosairo and Loretto were excellent and caring. The food rating was on the low side. Mike, Admissions Director was very helpful as well.

The team at Poway Healthcare center goes above and beyond. Being an industry professional we work with a lot of different skilled nursing facilities and this team shows amazing empathy and compassion. Tatianna and Normalyn are amazing resources in Social Services and Case Management. The front line team does a great job being receptive to feedback.

I am so grateful for the professional and loving nursing care I received at PowayHealth Care Center across from Palomar Hospital in Poway, CA. Everyone I met throughout my several week recovery period following full hip replacement surgery by Dr. Brad Cohen there was more than friendly and very well trained. My case manager, Normalyn, and I became good friends as she regularly checked in with me thruout my stay. Every one of the CNA’s (Certified Nurse Assistants) and MN’s (Medicine Nurses) who were assigned to me saw to it that my every need was cheerfully taken care of. I especially appreciated being greeted each morning with delicious breakfasts and lunches and a big smile brought to me by Frieda, my CNA, or whomever else was there to serve me. What I didn’t expect to find in a Skilled Nursing center was such a full calendar of daily activities for all the patients who wanted to attend them. There was a gym for participation in rehab activities staffed with well trained and friendly Physical and Occupational Therapists. Bottom line, I am grateful to, and highly recommend the Poway Health Care Center for anyone who can choose this place for their recovery. Carol Dysart

worlds most disgusting facility! If you hate your loved ones this is where you take them. I’d recommend the health department check on the kitchen. I found mold in the dishwasher, and in the fridge

Our experience was outstanding. My husband received excellent treatment. The nurses are attentive to details and very knowledgeable. The Physical Therapy and Occupational Therapy therapists are amazing. The support staff in the various departments are most helpful in navigating everything from basic needs, to finances to transportation to doctor appointments. Years ago both my parents were residents at Poway Health Care Center and received excellent treatment then as well. We highly recommend this facility.

Most of the staff members are friendly. My father in law stayed only for 5 days but they quickly set up a care plan meeting, ordered a psychiatric and neurology consult. But the actual day to day care was suboptimal. Every time we visited (my husband and I visited separately daily), my father in law was sitting in a full diaper, a leaking diaper/wet sheet and/or blanket. It was so sad. Since he was a fall risk, they added 1:1 observation, but that extra caregiver was apparently there just to keep him from falling because they would just let him sit in saturated diapers until we asked them to change him. One time my husband visited and found his father naked in a dirty diaper, with a caregiver sitting right next to him. How is that acceptable? They also lost his blanket and quilt(both or them had his name on them) in that short period of time. My husband got a call from the facility saying they “found him on the floor” and that he had reported he’d taken a fall. I don’t know how that’s possible when he was supposed to be on 1:1 observation AND he isn’t able to verbalize at that level any more. He was admitted to the hospital and will now be going to a different facility. I get that these caregivers are working at a barely above minimum wage, but it just wasn’t a pleasant experience. We chose this place based on the convenient location but I regret making that choice.